The Definitive Guide to Charity and Nonprofit Direct Mail

October 20, 2016

In the battle for a generous donor base, charities and nonprofit organizations have a difficult task: to establish and maintain a "cause" that doesn't necessarily result in a tangible exchange between parties.  Instead, a donation is seen as a badge, resulting in an altruistic "alignment" of sorts...

And while this may seem like a difficult proposition, the age of data-driven direct mail has given charities and NPOs a proven vehicle for acquisition. From the segmentation capabilities of 4-C variable data printing to the usage of exit scans for complete campaign visibility, charity and nonprofit direct mail is burgeoning...with no signs of slowing down.

THE STATS

Although people say that direct mail is dying, statistics and case studies show otherwise, especially in terms of charity and nonprofit direct marketing. In fact, the direct mail channel generally delivers “between 60 and 80 percent of total revenue,” while its digital counterpart, email marketing, provides just “between 5 and 15 percent,” (Persuant).

In addition, a 2010 nonprofit fundraising study called Heart of the Donor stated 61% of all people who said they donated to charity in the past year reported making at least one of those gifts through direct mail,” (The Fundraising Authority). Furthermore, even if people aren’t necessarily donating through means of direct mail, they are being prompted to donate online because of direct mail. The Campbell Rinker Donor Confidence Survey “showed that 37% of people who gave to charities online did so because they received a direct mail letter from the charity, looked them up online, and made a donation on the nonprofit’s website,” (The Fundraising Authority).

There is research that also shows that people who were “initially cultivated through direct mail gave significantly more than those who made a major gift through a personal request or other channels,” (Pursuant). The same study shows that those same donors tend to give several donations throughout their lifetime, whereas donors who were sought out through different channels gave one single gift.

your audience

As with all things marketing, it’s key to know your audience. Generally speaking, there are three types of general audiences of cjharity and nonprofit direct mail

First, you have the 10-second club. This group is made up of people who look at your piece and walk it to the garbage. “They have your piece in their hands for approximately 10 seconds,” (The Fundraising Authority).

Then, you have the skimmers. This group will have your piece in their hand for more like 20-30 seconds. People in this group will read the headlines, bolded text, and check out any pictures or visuals. They are normally interested in your mission, and more likely to donate.

The third group is the readers. This group will seriously up the antic and generally keep the piece of mail in their hands for 1-2 minutes. These people will take time to actually read the text and develop an understanding of the mission.

“The key is to design your direct mail with the knowledge that most people will hold it in their hands for 30 seconds or less… the key is to use tried and true methods to make your mail more successful and memorable – to design fundraising direct mail that works,” (The Fundraising Authority).

generational differences 

As a charity, the way and reason you appeal to each generation may be a little different. Each generation gets involved with charities for different reasons.

generation_donation_pie_chart.png(Calculations in chart gathered from AARP)

the mature generation:

This generation consists of people born in 1945 and earlier. They support a few charities, but remain loyal to them throughout their lifetime. They tend to respond well to nonprofit direct mail and in-person interaction. Members of this generation either are not technologically savvy, or don’t trust the Internet enough to make a payment online.

the baby boomer generation:

This generation consists of people born between 1946 and 1964. This generation genuinely enjoys volunteering and taking part in leadership roles; and they are responsible for contributing the most donations to majority of charities (AARP).

generation x:

This generation consists of people born between 1965 and 1980. This generation likes to give, but want it made as easy as possible for them. They like to support through workplace giving as well; meaning they’ll take part in charities that their businesses are involved in. It’s important for them to see how their donations have will make a difference to the organization. Therefore, they respond best to nonprofit direct mail that has a website address right to the donation page. It also may be a good idea to have charts and explanations explaining what their donation will do on that landing page.

millennials:

This generation consists of people born between 1981 and 1995. This generation cares less about which charity they’re donating to, and more about the cause itself. They’re not going to keep donating to the same charity out of loyalty, but they’ll keep donating for a consistent cause. Millennials are invested in making a difference because they feel that they can, so they’re more willing to participate in charities and organizations. This generation is also currently the largest generation on the planet, so it’s important to market to them correctly.

connecting with your audience

Whenever you’re marketing to someone in hopes that they’ll join your charity or organization, it’s critical that you try to reach out and develop a bond with them. After all, this is essentially your goal as a charity – to create a bond that will last a lifetime so that their participation within the charity will also last a lifetime. One way of creating that bond is by including a personal letter to the potential donor (or past donor). When you do that, there are a few things to keep in mind.

1.  cut out jargon.

No one is going to want to try and decipher the abbreviations within your letter; and no one is going to take time out of their day to look it up. Keeping in mind the idea that people will only have your piece of mail in their hands for 30 seconds or less, you don’t want to waste any of their time skimming to be stuck on initials that you could have easily just typed out. Therefore, “people often learn to simply let jargon go in one ear and out the other. They skim emails and newsletters filtering out the jargon, without really even reading it, simply to see if there’s anything in the communication that matters,” (The Fundraising Authority).

2.  Keep it conversational.

Don’t make your letter feel like an essay. No one is going to read your piece if it’s structured like a research paper. Remember to also avoid run on sentences, fragments, and exceedingly long paragraphs, as that will automatically deter people from reading the entirety of the piece.

3.  appeal to reader's emotions in an understanding way.

Know that some charities may hit closer to home for certain people than for others. So the way you discuss the charity may have to be on the “lighter” side. Don’t harp on all the terrible things that your charity or organization stands against, as that could bring up sad memories for some and they will not continue reading. Instead, focus on all the positives that will come from the participation of this person within your organization and how they can help make a difference.

Screen_Shot_2016-10-07_at_10.26.28_AM.png(via Every Door Direct Mail)

format of your letter

Among other things your letter should contain: headlines, subheads, images and captions, bold and italicized lines, and most specifically a call to action that should be extremely clear. A call to action (sometimes referred to as the “ask”) should be strong and direct. A good idea is to note the call to action in the beginning of your letter, and then reinforce it once more towards the end.

 

Integrating Direct Mail with Web Properties

Screen_Shot_2016-10-06_at_5.49.36_PM.png

(via Puruant)

The best way to market to people in this day and age is to interact with your target audience across multiple channels. People develop a better understanding and their curiosity deepens when they are constantly interacting with your brand/charity/organization. So while statistics show that direct mail does in fact work to get the job done, it can work better with increased exposure that comes from being integrated with social media.

Social media is also a great way to start the conversation. Through hashtags, promotional contests, and social media profiles – you can spark a person’s interest and make them want to learn more about your brand/charity/organization. Then, being aware of the name, the stance, and the general background – people are less likely to throw out your direct mail piece and more inclined to read through.

It can also be beneficial to utilize your social media interactions as a starting point before you even send out the direct mail piece. You can measure your interactions, trace them to a demographics, and then come up with the exact segments that you should mail to. This can help make more out of your marketing budget while simultaneously being more effective.

Every time you utilize a different platform as an interaction with someone, people should be learning more about your organization’s story. Red Cross is one organization that has managed to carefully integrate their direct mail with social media platforms so that people aren’t reading the same thing more than once, but rather interested to read more. Their executive director of consumer marketing, Jennifer Elwood has said that they take a more lighthearted approach with TV spots than they do with direct mail. “They take the same concepts and same themes, but we tell a much longer story in the direct mail channel. There, we include personal anecdotes and stories. And in the email channel, we take some of those same themes and display them with a look and feel that’s more appealing to email customers – more image-heavy and more slideshows. To support all that, we leverage our Facebook, our Twitter and our blog, as well as search engine marketing online, but those messages are much shorter and personal in nature,” (DMN).

KEY Takeaways

1. Direct mail is still extremely well-received by the general public, especially when it comes to charities and NPOs. 

2.  Conversion through direct mail generally results in a higher donation value. 

3.  Know your audience and market accordingly; segment based on generational preferences and propensity for direct mail.

4.  Keep language relatable; eliminate jargon and format your letter strategically.

5.  Integrate direct mail with online interaction for the best results; ensure channel-specific best practices are kept in mind i.e. speaking more lightheared through social media & TV, more benefit-specific with search, etc.